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Manager, Customer Contact Center
at Cellular South in Ridgeland, Mississippi
Cellular South announces the posting of the following career opportunity.
Position Description:
The Customer Contact Center Manager is responsible for managing all facets of the business that deal with customer relationships and retention.
Qualifications Required:
? Strong leadership and management experience required: 2 years as a manager of a high volume call center overseeing a minimum of 25 representatives strongly preferred or 4 years as a manager in another fast paced, service environment.
?A total of 5 years of overall work experience in a high volume call center is strongly preferred or 8 years work experience in another fast paced, service environment. Experience in a technology oriented industry is preferred along with experience managing an outsourced service provider.
?A bachelor?s degree in business or related field or the equivalent work experience is required.
?Proficiency in call center reporting and metrics along with strong analytical skills strongly preferred.
?Must have strong leadership skills to develop and manage a team to achieve/exceed company goals. Must have the ability to identify and resolve training gaps.
Position Description:
The Customer Contact Center Manager is responsible for managing all facets of the business that deal with customer relationships and retention.
Qualifications Required:
? Strong leadership and management experience required: 2 years as a manager of a high volume call center overseeing a minimum of 25 representatives strongly preferred or 4 years as a manager in another fast paced, service environment.
?A total of 5 years of overall work experience in a high volume call center is strongly preferred or 8 years work experience in another fast paced, service environment. Experience in a technology oriented industry is preferred along with experience managing an outsourced service provider.
?A bachelor?s degree in business or related field or the equivalent work experience is required.
?Proficiency in call center reporting and metrics along with strong analytical skills strongly preferred.
?Must have strong leadership skills to develop and manage a team to achieve/exceed company goals. Must have the ability to identify and resolve training gaps.
Published at 10-03-2010
Viewed: 7 times
Viewed: 7 times