We're on Twitter!
This job ad has been posted over 40 days ago...
0
applicants
Supervisor Customer Service
at Sprint Nextel in Las Vegas, Nevada
Job Description Are you ready to join Sprint and Live Life in the Now?"
"At Sprint, “NOW” is not a mantra, it’s not a demand and it’s not a time in space. NOW is a fact. It’s a lifestyle. It’s the way we conduct business with each other. And it’s the very essence of the experience we deliver to our customers every single day.
We believe in the now. We live in the now. We deliver the now to our customers. We do this by taking immediate action, by thinking ahead and by never being satisfied with anything less – because anything less would be waiting too long.
As a Customer Service Supervisor you will be responsible for the day-to-day operations of a team of representatives handling customer service inquiries and problems via telephone or e-mail and resolving complex or sensitive customer inquiries. You will plan, direct, supervise, coordinate and evaluate work flow of the customer service team to meet operational requirements as well as identify and recommend operational improvements. Additionally, you will develop telephone sales or negotiation skills of the services representatives and motivate representatives to obtain sales or service goals. In the supervisory role, you will maintain a positive, problem-solving approach and spirit of cooperation in a team environment.
Additional responsibilities include:
• Day-to-day application of organizational policies and procedures
• Approval of special price concessions, quotes, bid allowances, or adjustments
• Participation in hiring, termination, performance and salary reviews
Preferred Qualifications include:
• High School diploma or equivalent.
• Minimum 2 years prior supervisory experience in a call center environment
• Successful completion of the Supervisor Assessment
• Demonstrated verbal and written communication skills
• Successful completion of a drug and background investigation
Basic qualifications include:
• Prior supervisory experience
• Telecommunication or high-tech customer service experience
• Ability to manage competing demands effectively
• Availability to work in an environment requiring strict attendance
• Availability to work evenings and weekends.
• Experience operating a computer in a Windows based environment
Sprint is a great place to work for people who want to make a difference. We're at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you're up for a challenge, Sprint is the place to build your career and your character.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.
We are proud to be a drug free employer.
"At Sprint, “NOW” is not a mantra, it’s not a demand and it’s not a time in space. NOW is a fact. It’s a lifestyle. It’s the way we conduct business with each other. And it’s the very essence of the experience we deliver to our customers every single day.
We believe in the now. We live in the now. We deliver the now to our customers. We do this by taking immediate action, by thinking ahead and by never being satisfied with anything less – because anything less would be waiting too long.
As a Customer Service Supervisor you will be responsible for the day-to-day operations of a team of representatives handling customer service inquiries and problems via telephone or e-mail and resolving complex or sensitive customer inquiries. You will plan, direct, supervise, coordinate and evaluate work flow of the customer service team to meet operational requirements as well as identify and recommend operational improvements. Additionally, you will develop telephone sales or negotiation skills of the services representatives and motivate representatives to obtain sales or service goals. In the supervisory role, you will maintain a positive, problem-solving approach and spirit of cooperation in a team environment.
Additional responsibilities include:
• Day-to-day application of organizational policies and procedures
• Approval of special price concessions, quotes, bid allowances, or adjustments
• Participation in hiring, termination, performance and salary reviews
Preferred Qualifications include:
• High School diploma or equivalent.
• Minimum 2 years prior supervisory experience in a call center environment
• Successful completion of the Supervisor Assessment
• Demonstrated verbal and written communication skills
• Successful completion of a drug and background investigation
Basic qualifications include:
• Prior supervisory experience
• Telecommunication or high-tech customer service experience
• Ability to manage competing demands effectively
• Availability to work in an environment requiring strict attendance
• Availability to work evenings and weekends.
• Experience operating a computer in a Windows based environment
Sprint is a great place to work for people who want to make a difference. We're at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you're up for a challenge, Sprint is the place to build your career and your character.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.
We are proud to be a drug free employer.
Published at 11-03-2010
Viewed: 1 times
Viewed: 1 times