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Branch Manager Basingstoke
at O2 in Basingstoke, GB
O2 is a breath of fresh air. By placing customers at the heart of everything we do we’ve created, and we continue to create memorable experiences for both customers and our people at work, where everyone feels valued, recognised and rewarded.
When customers come into our Branches, we aim to provide them with an outstanding experience every time. It’s created by the stylish design of our stores, by the quality of the products available and, most importantly, by the welcome, expertise and customer service from our people.
Your role as Branch Manager is to create a world class customer experience through highly motivated and engaged team members who are really clear on what great in-store performance looks like. You accept full responsibility for the day to day running of your store through effective management, motivation and development of team members to achieve and improve business KPIs including sales targets, store standards, compliance and customer experience measures.
As Branch Manager you will report into the Area Manager. You will have a team of direct reports as determined by the size and location of your store. You will also work with your area team to share best practice and contribute to the area’s success as a whole. From the start you will attend off site training courses and receive on-the-job coaching supported by a designated ‘buddy’ and your Area Manager. Ongoing you will receive regular performance reviews.
“You need to know your business and connect with others, working collaboratively to prepare effective plans and strategies. You will need to be able to lead your people in the execution of those plans and strategies, developing them to grow as necessary, in order to deliver outstanding results for your store and help turn our customers into fans.”
Capability
Behaviours
Examples within the role
KNOW
Being knowledgeable and insightful about all aspects of our industry, customers and competitors, enabling intelligent and informed business leadership.
Develop knowledge of your store’s location through increased awareness of local demographic and competitor activity to continuously improve and add value
CONNECT
Collaborating with other leaders within and outside own business area.
Identify, build and develop key relationships across operational support functions to drive effectiveness and efficiency across your store and team.
Share best practise with your peers and Area Manager to contribute towards improved sales and customer experience across the area as a whole.
PREPARE
Developing thoughtful strategies to open up new avenues for business success and growth.
Demonstrate a thorough understanding of local knowledge through design and delivery of an effective local marketing plan resulting in increased sales activity.
LEAD
Inspiring and motivating people to perform at their best and to respond quickly to multiple demands, ambiguity and rapid change.
Remain up-to-date with product and service changes. Cascade new initiatives/changes to team
Praise good performance and ideas; celebrate successes. Identify individual motivational triggers for team members e.g. development, spirit points, sales figures.
GROW
Developing others to build core capability.
Build relationships with all team members and identify individual capabilities and performance. Discuss, agree and implement appropriate personal development plans to enhance individual performance and motivation.
DELIVER
Driving execution of O2 strategies to achieve and exceed business goals.
Monitor and measure store and individual performance daily and weekly against the set Key Performance Indicators for that Quarter and produce action plans to improve performance where necessary.
Salary Information £20000 to 27,500 plus bonus
Details about Hours of Work \ Shifts 5 out of 7 day working pattern
Please click here for details about location and site information.
How to Apply
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If you experience any problems applying contact our Recruitment Team on 0800 032 1002 (Monday to Friday 8am to 7pm)
Published at 26-07-2010
Viewed: 5 times
Viewed: 5 times