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full time TECH SUPT TECHNICIAN II

at Sprint Nextel in Reston, VIRGINIA

Job Description

  • MUST be a U.S. citizen and capable of obtaining a United States Government Security Clearance OR have an active security clearance.**

As a Technical Support Technician you will:

• Provide support to customers and Field Service staff in resolving moderate to complex technical problems.

• Coordinate problem-solving efforts between customers and field service personnel, software support, investigation and analysis of product problems related to assigned products.

• Diagnoses mechanical, hardware, software and systems failures, using established Sprint procedures – some problem solving many involve collaboration with the vendor.

• Determine most cost effective repair/resolution to minimize customer downtime.

• Prepare reports for analysis of service failure trends and service ability issues.

To be considered, you will need to possess the following:

· Must have Router experience

· Must have excellent troubleshooting skills, and be able to work both independently and as part of a team to devise creative solutions with a sense of urgency.

· Must have clear verbal communication skills.

· Working knowledge of TCP/IP, strong general knowledge of Window/PC skills and Excel, Word and other general applications.

· Technical support and customer service experience for on-site and remote situations.

· High school Diploma or equivalent and 4 years of job experience. Basic qualifications include:

• Technical support, customer service experience

• Knowledge of Excel, Word and other general applications

Sprint is a great place to work for people who want to make a difference. We’re at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you’re up for a challenge, Sprint is the place to build your career and your character.

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. We are proud to be a drug free employer.

  • MUST be a U.S. citizen and capable of obtaining a United States Government Security Clearance OR have an active security clearance.**

Job Category Network
Work City Reston
Work State VIRGINIA


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Published at 30-07-2010
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