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Customer Analytics Manager - Sprint Prepaid
at Sprint Nextel in Warren, NEW JERSEY
Job Description
With more than 10 million Sprint Prepaid subscribers, our Customer Base Management team is tasked with developing and implementing marketing campaigns to reduce churn and preserve revenue.
As a member of this fun loving team, you will support various program initiatives by recommending different approaches to assess LCM (Customer Lifecycle Management) program results and recommending improvements to targeting tactics. You will consult with LCM program managers regarding the proper application of decision support tools and campaign experimental design; contributing to business cases in support of new program development; designing and managing implementation of decision support scoring models and processes and database maintenance.
You will be accountable for campaign design and implementation, analyzing and communicating results of ongoing base management churn reduction programs. Your deliverables will include daily customer communication lists, weekly alignment meetings with program owners and monthly results summaries.
Other key responsibilities will be:
* Consult with LCM program managers to understand program specifications, and changes over time. * Experimental design of proper test and control treatments * Perform advanced statistical analyses to measure the effect of treatments on Top-Up Rates, Incremental Saves; many of the analyses include first time evaluation of LCM programs * Design and conduct analyses that provide first time evaluation of how long customers are saved by LCM churn reduction programs * Consult with Program Manager to insure that all ongoing lists are generated according to recommended design and target strategy * Create program analysis template for presentation decks; update results for monthly presentation * Communicate results – through ongoing meetings with LCM program managers, Directors and VPs * Provide actionable recommendations to improve programs based on insight gained from program analyses; link program results to action plans for data collection improvement * When appropriate, develop additional targeting and response models for Base Management programs * Recommend enhancements to the Data Warehouse that will improve LCM’s ability to effectively and efficiently conduct analysesSkill & experience requirements:
* 5+ years of customer-level analytic work experience, preferably in a consumer retention marketing role * SAS expertise. * Comfortable using higher-level analytical techniques, comfortable working with numbers and be skilled in MS Excel and PowerPoint. * Proficiency in analyzing data from longitudinal customer-level database; familiarity with statistical analysis such as linear regression, logistic regression, ANOVA, response modeling; ability to integrate disparate data sources to draw conclusions. * Background in Mathematics, Statistics, Economics. Business Management or Marketing a plus. * Related experience in telecom, wireless, pharma, credit card or any retail subscriber based industry is a plus as well.Got the skills? Show us these personality traits to snag the role and be successful:
* Excellent communication and interpersonal skills * Ability to multi-task and adhere to strict deadlines * Strong team player * High energy level * Commitment and dedicationBefore you apply, we want you know that we are not a typical 9-5 environment. We value work-life balance and offer a lot of flexibility, but we want you to realize we support a fast paced, 24X7 business environment.
Still interested? Apply now to get the ball rolling.
Sprint is a great place to work for people who want to make a difference. We’re at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you’re up for a challenge, Sprint is the place to build your career and your character.
The iconic Virgin Mobile USA brand and Sprint’s successful Boost Mobile business have joined to form the Sprint Prepaid Group. With offers from these two powerful brands, a national prepaid broadband card, and the recent launch of a third brand, Assurance Wireless – a special cell phone program for eligible low-income customers – the Sprint Prepaid Group is poised to be a leader in the growing prepaid wireless field.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued.
We are proud to be a drug free employer.
Job Category Information Technology
Work City Warren
Work State NEW JERSEY
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