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Applications Manager
at Vodafone in Newbury, UK
Essence of Role
Impact on the business
• Provides technical review for functional and technical specifications for HR systems
• Provides technical review for functional and technical specifications for non-HR Systems
• Validates and where necessary escalates technical issues to software suppliers. Manages resolution of escalated issues with suppliers.
• Identifies and executes the required processes to improve the overall team productivity
• As subject matter expert, functions as top-level technical contributor.
• Oversees major projects (e.g. software upgrades, interface development) ensuring the compliance requirements.
• Provides leadership for planning, development, implementation and documentation of system changes that require multiple resources.
• Performs relevant knowledge transfer to Systems Team and contributes to best practice knowledge base.
• Performs system analysis, develops, designs and recommends solutions and strategies for technical solutions based on the analysis of customer business goals, objectives, needs and existing systems infrastructure.
• Provides technical leadership for own area of responsibility.
• Defines, develops, QA, and implements data migration and data synchronization utilities. Supports customers with their QA plan, test scripts and integration with third party applications, etc.
• Works with internal groups to define, deliver, and assist with post-implementation issues.
• Works with Project Manager and customer to define and document customer requirements and works with suppliers to convert requirements into detailed functional specification documents.
• Verifies that system meets performance criteria, works with relevant teams to resolve issues.
• Conducts business requirement analyses and gap analyses
• Manages small scale projects independently and manages individual budget and scope of work.
• Ensuring that applications meet customer and business needs from a functional, technical and service perspective.
• Actively support for troubleshooting and proposals for process and service improvements handling of escalations
• Running of projects for introducing new releases in time and budget
• Coordination and agreement with Stakeholders (Demand, operations, development) on the release scope and timeline ensuring high quality and efficient application provisioning
• Any other duties which may be assigned or necessary
Customers, supplier and third parties
• Various internal Vodafone lines of business
• Various external 3rd party vendors, suppliers and support partners
Leadership and teamwork
• Excellent co-ordination skills - Diplomatic and helpful
• Ability to work across diverse cultures
• Ability to manage differing needs from a variety of sources and represent them in a way which is agreeable to all
• Willing to travel
Innovation and change
• Delivering change requests or enhancements of Enterprise applications
• Delivering patches fixes and operational system changes
Knowledge and experience
• Ability to work with cross functional and international teams / professionals of all levels
• Ability to work on multiple projects and effectively manage time
• Experience with relational database and data warehouse concepts and design
• Competent with software implementation and structured implementation methodologies
• Demonstrated client relationship and interpersonal skills
• Experience testing integrated solutions
• Business Process Knowledge
• Ability to manage in dynamic, high-growth, high-uncertainty environments
Communication
• Excellent organizational, analytical and problem solving skills
• Excellent communication skills
• Excellent follow through on commitments
• Ability to balance conflicting interests
Role Dimension
• Responsibility for contract renewals
• Works with Service Delivery, as well as Systems SMEs, third-party suppliers and Account Managers
• Vendor Management of third party L2 and L3 applications support providers
Typical Outputs
• Provide solution to any business related issues received from various lines of business.
• Support of “how to use” questions.
• Investigate and fix all data related workflow issues.
• To manage user change requests for the application including:
• Review, endorse and confirm priority of change requests raised by users;
• Identify and resolve conflicts with change requests raised by users;
• Ensure that changes are consistent with business strategy;
• Submit endorsed changes into the Service Demand Management Process.
• Changing or adding reports will be treated as change request authorised by SAP Operations Board
• Assist the business with regression tests of service packs
• To provide all available information about problems and involve key users to support to find a solution.
Technical/Professional Expertise
Essential
• BSc / BA in computer related field or five years equivalent experience required
• previous experience in a Consultant / Technical role for medium to large scale projects.
• Project Management (Six-Sigma, Prince 2 or PMP) and Programme Management skills
• Basic knowledge of some or all of the following areas: SQL (T-SQL, PL/SQL), Web Services, VB, Javascript, ASP, UML, XML, Crystal Reports 9, SQL Server, Oracle 8.x, 9.x, IIS, firewalls, proxies, SMTP, and general Windows OS, network security and exposure to source control systems.
• Basic knowledge of some or all of the following areas: SAP architecture, Service-orientated architecture, XI and Informatica, ITIL, SoX and COBIT
• Excellent technical Enterprise Application skills
• Excellent vendor management skills
• Ability to manage in dynamic, high-growth, high-uncertainty environments
• Strong communication skills – ability to balance conflicting interests
Impact on the business
• Provides technical review for functional and technical specifications for HR systems
• Provides technical review for functional and technical specifications for non-HR Systems
• Validates and where necessary escalates technical issues to software suppliers. Manages resolution of escalated issues with suppliers.
• Identifies and executes the required processes to improve the overall team productivity
• As subject matter expert, functions as top-level technical contributor.
• Oversees major projects (e.g. software upgrades, interface development) ensuring the compliance requirements.
• Provides leadership for planning, development, implementation and documentation of system changes that require multiple resources.
• Performs relevant knowledge transfer to Systems Team and contributes to best practice knowledge base.
• Performs system analysis, develops, designs and recommends solutions and strategies for technical solutions based on the analysis of customer business goals, objectives, needs and existing systems infrastructure.
• Provides technical leadership for own area of responsibility.
• Defines, develops, QA, and implements data migration and data synchronization utilities. Supports customers with their QA plan, test scripts and integration with third party applications, etc.
• Works with internal groups to define, deliver, and assist with post-implementation issues.
• Works with Project Manager and customer to define and document customer requirements and works with suppliers to convert requirements into detailed functional specification documents.
• Verifies that system meets performance criteria, works with relevant teams to resolve issues.
• Conducts business requirement analyses and gap analyses
• Manages small scale projects independently and manages individual budget and scope of work.
• Ensuring that applications meet customer and business needs from a functional, technical and service perspective.
• Actively support for troubleshooting and proposals for process and service improvements handling of escalations
• Running of projects for introducing new releases in time and budget
• Coordination and agreement with Stakeholders (Demand, operations, development) on the release scope and timeline ensuring high quality and efficient application provisioning
• Any other duties which may be assigned or necessary
Customers, supplier and third parties
• Various internal Vodafone lines of business
• Various external 3rd party vendors, suppliers and support partners
Leadership and teamwork
• Excellent co-ordination skills - Diplomatic and helpful
• Ability to work across diverse cultures
• Ability to manage differing needs from a variety of sources and represent them in a way which is agreeable to all
• Willing to travel
Innovation and change
• Delivering change requests or enhancements of Enterprise applications
• Delivering patches fixes and operational system changes
Knowledge and experience
• Ability to work with cross functional and international teams / professionals of all levels
• Ability to work on multiple projects and effectively manage time
• Experience with relational database and data warehouse concepts and design
• Competent with software implementation and structured implementation methodologies
• Demonstrated client relationship and interpersonal skills
• Experience testing integrated solutions
• Business Process Knowledge
• Ability to manage in dynamic, high-growth, high-uncertainty environments
Communication
• Excellent organizational, analytical and problem solving skills
• Excellent communication skills
• Excellent follow through on commitments
• Ability to balance conflicting interests
Role Dimension
• Responsibility for contract renewals
• Works with Service Delivery, as well as Systems SMEs, third-party suppliers and Account Managers
• Vendor Management of third party L2 and L3 applications support providers
Typical Outputs
• Provide solution to any business related issues received from various lines of business.
• Support of “how to use” questions.
• Investigate and fix all data related workflow issues.
• To manage user change requests for the application including:
• Review, endorse and confirm priority of change requests raised by users;
• Identify and resolve conflicts with change requests raised by users;
• Ensure that changes are consistent with business strategy;
• Submit endorsed changes into the Service Demand Management Process.
• Changing or adding reports will be treated as change request authorised by SAP Operations Board
• Assist the business with regression tests of service packs
• To provide all available information about problems and involve key users to support to find a solution.
Technical/Professional Expertise
Essential
• BSc / BA in computer related field or five years equivalent experience required
• previous experience in a Consultant / Technical role for medium to large scale projects.
• Project Management (Six-Sigma, Prince 2 or PMP) and Programme Management skills
• Basic knowledge of some or all of the following areas: SQL (T-SQL, PL/SQL), Web Services, VB, Javascript, ASP, UML, XML, Crystal Reports 9, SQL Server, Oracle 8.x, 9.x, IIS, firewalls, proxies, SMTP, and general Windows OS, network security and exposure to source control systems.
• Basic knowledge of some or all of the following areas: SAP architecture, Service-orientated architecture, XI and Informatica, ITIL, SoX and COBIT
• Excellent technical Enterprise Application skills
• Excellent vendor management skills
• Ability to manage in dynamic, high-growth, high-uncertainty environments
• Strong communication skills – ability to balance conflicting interests
Published at 01-09-2010
Viewed: 9 times
Viewed: 9 times