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HR Manager, Retail
at Bell Canada in Calgary, AB, CANADA
Reporting to the Director, Human Resources, the Regional HR Manager- Retail is responsible for providing support and counsel to their Regional client group on various employee relations issues, supporting HR processes and procedures, equal and fair treatment and ensuring execution of programs across the region. The client group will be the Sales Director, Regional Managers, Store Managers, Assistant Managers and all front line employees within the Corporate Stores – Bell, Solo and Virgin Mobile.
Responsibilities:
Supports all HR related issues and inquiries
Issue resolution
Employee Relations
Complaints – Conducts HR Investigations
Ensure consistent execution of the Progressive Discipline process
Serves as the health and safety expert for the province;
Follows up on all Disability leaves and is the regional liason for Manulife Disability Management Case Workers
Supports the execution and delivery of all Corporate HR Programs into the Corporate Stores Channel
Performance Management Process – Mid Year and Year End review processes
Reviews PMP Templates forms for front line employees annually;
Provides PMP training and coaching to store managers;
Follows up on front line employee reviews;
Responsible for performance evaluation roundtable
Leadership Profile – support communication, understanding and adoption
Bell Team Survey
Facilitates process to develop action plan for management based on survey results for management;
Does regular follow-up on management action plan;
Follows up action plan with individual stores;
Promotes survey among store employees;
Provides resources to support people management best practices
Reporting on key metrics on a monthly basis to client groups- attrition, turnover, overtime and absence reports
Analyze data and create reports as required for various projects/programs
Follows up on employee file compliance & various tracking templates
Provide HR Training to all Management
Responsible to train new Store Management within the first 3 months of hire:
HR policy, procedure and Infonet resources
HR Programs – i.e.: Performance Management
Drive Succession Planning and People Development
Establishes succession plans for the following positions: regional managers (RM), store managers, and assistant store managers;
Develops activities and processes that support employee development regionally
Ensures adoption of National Development Plan for Retail
Meets with management to review previously established employee development plans for employee succession planning
Coaches store managers;
Follows up on previously established development plans
Facilitates Talent “Round Table Discussions” at review time
Working Conditions:
Monday to Friday during regular business hours
Flexible to travel throughout the territory, and nationally for meetings and investigations
Qualifications:
2-5 years experience in an HR Role
Knowledge of HR legislation and best practices
Passion for people and pro-active people practices
Excellent oral and written communication skills
Proficiency with software applications (Microsoft Office)
Excellent Interpersonal Skills
Facility for establishing relationships with others
Ability to manage multiple tasks; and plan/organize with little supervision
Self-starter with entrepreneurial spirit and internal customer service focus
Facilitation skills would also be an asset
Retail Management Experience an asset
Disclaimer: The above statements are intended to describe the general nature of work being performed by the Regional HR Manager. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of an HR Manager.
Additional Information:
Job Category: Management
Company name: Bell Mobility - Corporate Stores Channel
Date required: October 1, 2010
Application deadline: September 10th, 2010
Location: Calgary, AB, Canada
Resource person's name: Kristin Shewciw
The masculine and feminine used in this job posting refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Responsibilities:
Supports all HR related issues and inquiries
Issue resolution
Employee Relations
Complaints – Conducts HR Investigations
Ensure consistent execution of the Progressive Discipline process
Serves as the health and safety expert for the province;
Follows up on all Disability leaves and is the regional liason for Manulife Disability Management Case Workers
Supports the execution and delivery of all Corporate HR Programs into the Corporate Stores Channel
Performance Management Process – Mid Year and Year End review processes
Reviews PMP Templates forms for front line employees annually;
Provides PMP training and coaching to store managers;
Follows up on front line employee reviews;
Responsible for performance evaluation roundtable
Leadership Profile – support communication, understanding and adoption
Bell Team Survey
Facilitates process to develop action plan for management based on survey results for management;
Does regular follow-up on management action plan;
Follows up action plan with individual stores;
Promotes survey among store employees;
Provides resources to support people management best practices
Reporting on key metrics on a monthly basis to client groups- attrition, turnover, overtime and absence reports
Analyze data and create reports as required for various projects/programs
Follows up on employee file compliance & various tracking templates
Provide HR Training to all Management
Responsible to train new Store Management within the first 3 months of hire:
HR policy, procedure and Infonet resources
HR Programs – i.e.: Performance Management
Drive Succession Planning and People Development
Establishes succession plans for the following positions: regional managers (RM), store managers, and assistant store managers;
Develops activities and processes that support employee development regionally
Ensures adoption of National Development Plan for Retail
Meets with management to review previously established employee development plans for employee succession planning
Coaches store managers;
Follows up on previously established development plans
Facilitates Talent “Round Table Discussions” at review time
Working Conditions:
Monday to Friday during regular business hours
Flexible to travel throughout the territory, and nationally for meetings and investigations
Qualifications:
2-5 years experience in an HR Role
Knowledge of HR legislation and best practices
Passion for people and pro-active people practices
Excellent oral and written communication skills
Proficiency with software applications (Microsoft Office)
Excellent Interpersonal Skills
Facility for establishing relationships with others
Ability to manage multiple tasks; and plan/organize with little supervision
Self-starter with entrepreneurial spirit and internal customer service focus
Facilitation skills would also be an asset
Retail Management Experience an asset
Disclaimer: The above statements are intended to describe the general nature of work being performed by the Regional HR Manager. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of an HR Manager.
Additional Information:
Job Category: Management
Company name: Bell Mobility - Corporate Stores Channel
Date required: October 1, 2010
Application deadline: September 10th, 2010
Location: Calgary, AB, Canada
Resource person's name: Kristin Shewciw
The masculine and feminine used in this job posting refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Published at 01-09-2010
Viewed: 26 times
Viewed: 26 times