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Point of Sale (Retail Systems) Business Analyst
at Clearwire in Kirkland, Washington
Job Description:
Clearwire's technology changes lives! If you are motivated by having a role where what you do each day directly influences the way people work and communicate, Clearwire may be the company for you.
Clearwire, founded in October 2003 by telecom pioneer Craig O. McCaw, is a provider of simple, fast, portable and reliable wireless high-speed Internet service. Clearwire customers connect to the Internet using licensed spectrum, thus eliminating the confines of traditional cable or phone lines.
Headquartered in Kirkland, Wash., the company launched its first market in August 2004 and now offers service in 16 states across the U.S. as well as in Europe.
On May 7, 2008, Clearwire Corporation and Sprint Nextel Corporation entered into a definitive agreement to combine their next-generation wireless broadband businesses to form a new wireless communications company to expedite the deployment of the first nationwide mobile WiMAX network.
In conjunction with this agreement Intel Corporation (through Intel Capital); Google Inc.; Comcast Corporation; Time Warner Cable Inc; and Bright House Networks have collectively agreed to invest $3.2 billion into the new company.
Point of Sale (Retail Systems) Business Analyst
Clearwire is looking for Business Systems Analyst that will be responsible for the investigation, development, documentation and management of requirements for Clearwire’s Retail Operations team. This person will work closely with our point-of-sale vendor, retail, National and Market Sales, Customer Care and Finance team, plus other Information Technology teams to assess business needs. From these, the Business Analyst will develop business use cases, functional requirements, functional gap analysis, process flows and technical requirements. This analysis will support the implementation and deployment of this new business functionality through the software development lifecycle. This position requires a highly motivated individual who is comfortable with rapid changes in direction and environment. The successful candidate will be customer oriented, results driven (i.e. solutions oriented) and passionate about delivering innovative quality services to our customers.
Responsibilities:
• Work closely with internal business partners and internal IT teams and billing teams on all phases of system lifecycle to deliver improvements to our retail systems. This includes working with IT and functional leads on researching solutions, investigating capabilities, developing requirements, use cases and functional specifications and assisting with system implementation
• Work with development staff and 3rd party vendors to ensure that the requirements are sufficiently detailed and clearly understood. Facilitate discussions between business partners, development team, and vendors to ensure that proposed technical solutions adequately meet the business need.
• Build and maintain close relationships with internal customers (National and Market sales, retail operations, customer care, finance ) and retail systems vendor to ensure efficient development processes are being followed and that business priorities are met, and that projects/development are on schedule
• Provide 2nd/3rd level support in the analysis and resolution of in-store retail issues, including working directly with the retail store staff and the vendor support teams.
• Assist with the system testing/user acceptance testing of the functional enhancements as needed.
• Assist with the development of Policy & Procedures and Best Practices for retail operations in alignment with system capabilities.
• Ensure applications are designed to support business objectives, business processes and will provide superior user and customer experiences.
• Ensure we are being cost-efficient in our processes and how we are working with our retail systems vendor. Spend Clearwire money as if it was your own
• Communicate status of efforts to management and business partners on a regular basis. Ensure that all stakeholders have accurate and current information throughout the process.
Qualifications:
• Multiple years as a Technical Analyst, IT Analyst, Systems Analyst, Business Analyst Or Business Systems Analyst with experience gathering requirements from business stakeholders and building Product Requirements Document (PRD) starting from a concept level requirement
• Experience implementing mission critical application systems following a proper software development lifecycle, also producing required documentation and providing production support
• Proficient in impact analysis, use case writing, creating screen mock ups to aid requirement process
• Proven ability to write and execute SQL Queries to extract data from backend as well as troubleshooting
• Solid understanding and ability to drive process enhancements to improve customer experience with products and services
• Excellent written and verbal communication skills as well as excellent leadership qualities; ability to communicate effectively with both technical (development/vendor) and non-technical (business partner) extended team members.
• Ability to efficiently orchestrate and drive timely escalations as required
• Commitment to do whatever it takes to ensure systems meet or exceed customer expectations.
• Flexibility – we work in a very fluid and dynamic environment – ability to adapt to rapid changes in direction is critical.
• Teamwork – ability to work effectively in a small team and to take the initiative to build relationships to form a larger virtual team of internal and external roles.
• Bachelor’s degree in Computer Science or related field (with appropriate technical experience) is preferred
• Experience with retail systems End to End implementation as a Business Systems Analyst
• Experience with retail systems end-user/remote support or experience supporting IT applications in a support center environment is preferred
• Experience with Point-Of-Sale technology and implementation is highly desirable
Clearwire's technology changes lives! If you are motivated by having a role where what you do each day directly influences the way people work and communicate, Clearwire may be the company for you.
Clearwire, founded in October 2003 by telecom pioneer Craig O. McCaw, is a provider of simple, fast, portable and reliable wireless high-speed Internet service. Clearwire customers connect to the Internet using licensed spectrum, thus eliminating the confines of traditional cable or phone lines.
Headquartered in Kirkland, Wash., the company launched its first market in August 2004 and now offers service in 16 states across the U.S. as well as in Europe.
On May 7, 2008, Clearwire Corporation and Sprint Nextel Corporation entered into a definitive agreement to combine their next-generation wireless broadband businesses to form a new wireless communications company to expedite the deployment of the first nationwide mobile WiMAX network.
In conjunction with this agreement Intel Corporation (through Intel Capital); Google Inc.; Comcast Corporation; Time Warner Cable Inc; and Bright House Networks have collectively agreed to invest $3.2 billion into the new company.
Point of Sale (Retail Systems) Business Analyst
Clearwire is looking for Business Systems Analyst that will be responsible for the investigation, development, documentation and management of requirements for Clearwire’s Retail Operations team. This person will work closely with our point-of-sale vendor, retail, National and Market Sales, Customer Care and Finance team, plus other Information Technology teams to assess business needs. From these, the Business Analyst will develop business use cases, functional requirements, functional gap analysis, process flows and technical requirements. This analysis will support the implementation and deployment of this new business functionality through the software development lifecycle. This position requires a highly motivated individual who is comfortable with rapid changes in direction and environment. The successful candidate will be customer oriented, results driven (i.e. solutions oriented) and passionate about delivering innovative quality services to our customers.
Responsibilities:
• Work closely with internal business partners and internal IT teams and billing teams on all phases of system lifecycle to deliver improvements to our retail systems. This includes working with IT and functional leads on researching solutions, investigating capabilities, developing requirements, use cases and functional specifications and assisting with system implementation
• Work with development staff and 3rd party vendors to ensure that the requirements are sufficiently detailed and clearly understood. Facilitate discussions between business partners, development team, and vendors to ensure that proposed technical solutions adequately meet the business need.
• Build and maintain close relationships with internal customers (National and Market sales, retail operations, customer care, finance ) and retail systems vendor to ensure efficient development processes are being followed and that business priorities are met, and that projects/development are on schedule
• Provide 2nd/3rd level support in the analysis and resolution of in-store retail issues, including working directly with the retail store staff and the vendor support teams.
• Assist with the system testing/user acceptance testing of the functional enhancements as needed.
• Assist with the development of Policy & Procedures and Best Practices for retail operations in alignment with system capabilities.
• Ensure applications are designed to support business objectives, business processes and will provide superior user and customer experiences.
• Ensure we are being cost-efficient in our processes and how we are working with our retail systems vendor. Spend Clearwire money as if it was your own
• Communicate status of efforts to management and business partners on a regular basis. Ensure that all stakeholders have accurate and current information throughout the process.
Qualifications:
• Multiple years as a Technical Analyst, IT Analyst, Systems Analyst, Business Analyst Or Business Systems Analyst with experience gathering requirements from business stakeholders and building Product Requirements Document (PRD) starting from a concept level requirement
• Experience implementing mission critical application systems following a proper software development lifecycle, also producing required documentation and providing production support
• Proficient in impact analysis, use case writing, creating screen mock ups to aid requirement process
• Proven ability to write and execute SQL Queries to extract data from backend as well as troubleshooting
• Solid understanding and ability to drive process enhancements to improve customer experience with products and services
• Excellent written and verbal communication skills as well as excellent leadership qualities; ability to communicate effectively with both technical (development/vendor) and non-technical (business partner) extended team members.
• Ability to efficiently orchestrate and drive timely escalations as required
• Commitment to do whatever it takes to ensure systems meet or exceed customer expectations.
• Flexibility – we work in a very fluid and dynamic environment – ability to adapt to rapid changes in direction is critical.
• Teamwork – ability to work effectively in a small team and to take the initiative to build relationships to form a larger virtual team of internal and external roles.
• Bachelor’s degree in Computer Science or related field (with appropriate technical experience) is preferred
• Experience with retail systems End to End implementation as a Business Systems Analyst
• Experience with retail systems end-user/remote support or experience supporting IT applications in a support center environment is preferred
• Experience with Point-Of-Sale technology and implementation is highly desirable
Published at 02-07-2009
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Viewed: 2 times