MyTelcoJobs

[full-time] Training and Development Specialist at Bell Canada

2010-09-01 06:46:52

Location: Anjou , QC, CANADA
URL: http://www.bell.ca/home/

Description:

JOB SUMMARY

Reporting to the Manager, Coaching and Development, the incumbent will assist with the development and execution of training programs. The goal is to optimize training, coaching and mentoring of Operations Managers in the field to enable them to succeed. The incumbent will have a proven management training, coaching and presentation portfolio.

JOB SCOPE

• Will familiarize themselves with field operations and culture of Bell Technical Solutions
• Plan, organize and deliver training as identified and agreed to with the Manager
• Follow up with each manager to ensure that he/she is applying the training and measure results post-training
• Coach, serve as a leadership skills resource, and provide recommendations to support the improvement of Managers’ leadership and management skills
• Supports managers with respect to the various facets of their work (promotion of products, efficiency, quality, etc.) with an aim toward helping them to achieve the goals of the organization and team
• Support organizational training and development strategy and assist with special projects
• Track and maintain training and development statistics (database)

QUALIFICATIONS

• Post-secondary education (preferred) or equivalent training experience
• Valid Driver’s License
• Bilingualism (French/English) is an asset
• Minimum 3 years experience in the areas of management coaching and training
• Excellent organization and time management skills
• Works well under pressure
• Ability to multi-task
• Ability to communicate (Oral and Written) with the various levels within the organization
• Able to work with minimum supervision
• Strong presentation and facilitation skills
• Excellent listening skills
• Team player with ability to build strong professional relationships, motivate and positively influence others
• Customer service skills
• Proficient with Microsoft software

WORKING CONDITIONS

• This job will require the incumbent to travel throughout Québec at least 50% of his/her time

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[full-time] Escalations Manager - Managed Service Centre at Cable & Wireless

2010-08-31 15:58:03

Location: Livingston, UK
URL: http://www.cw.com/

Description:

Job Description

What we are all about?

Cable&Wireless Worldwide has a history stretching back more than 100 years. Throughout this time we’ve constantly evolved, adapting to the needs of a changing communications marketplace.

Today, we’re one of the best performing telecom companies in the world and a market leader in the delivery of business critical communications. We work with some of the largest users of telecoms including; Tesco, National Grid, AT&T, Aviva, Morrisons, Centrica and the UK Government.

Our promise is to create a new way for our customers – a way focused on engaging with them differently, delivering brilliant service and brilliant value and a way that helps them achieve their business aims.

We recognise that the only way we can build on our success and deliver on our promise to our customers is through talented people – they’re our most important investment and our key point of differentiation – and we treat them as such!

Overall role Purpose

* Reporting to the MSC Team Manager and interfacing with the MSC Atlas Team of Excellence to proactively manage customer service affecting incidents, taking all necessary steps to aid service restoration within agreed service levels. * Provide an interface for MSC engaging with the service community, internal Assure groups, external suppliers and customers. * Enables targeted activities in recognition of Customer sensitivities or in life Service Improvement Plan’s. * Provide subject matter support to the MSC team and Advocate coaching in conjunction with Team Manager and Customer Excellence Manager * Provide support for in depth escalation activity when required. For example, attending customer calls, setting up internal calls where required, particularly where third line may be required to resolve and normal Level 1 activity would not drive resolution.

KEY Accountabilities

* Proactively manage ticket queues, initiating escalations as required * Drive the resolution of incidents to meet the MSC Process targets within Customer SLA * Provide day to day operations support to the MSC Team and Team Manager * Initiate required recovery actions, when there is no clear path to resolution * Assist in the management of quality processes within the MSC environment * Acts as an interface between MSC and L2 * Drive performance with back office teams * Ensures ownership of escalation activity proactively through 24/7 cycle * Highlight and change any process downfalls that impact faults resolved within SLA * Complete RCA and Drive SLA and MTTR Improvements

Working relationships and interfaces

* MSC Team Managers and CEMs * Service Assurance * Channel Service Teams * Incident Management Core and MSC * Resolving Agencies * Third parties * Customer Incident Management Teams

technical competencies (Skills and Experience)

Essential

* Detailed knowledge of Assure Fault Management Process * Sound knowledge of MSC Customer estates * Working knowledge of Remedy functionality * Excellent organisational skills * Good negotiation skills * Ability to manage internal Assure groups and external 3rd party suppliers * Ability to communicate at various management and operational levels

Desirable

* Commercial awareness * Knowledge of C&W Worldwide products

Qualifications desired

* Understanding of ITIL methodologies and best practices

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[full-time] CCS Operations Engineer (Call Recording) at Cable & Wireless

2010-08-31 15:51:40

Location: Bracknell, UK
URL: http://www.cw.com/

Description:

Job Description

WHAT ARE WE ALL ABOUT?

Cable&Wireless Worldwide has a history stretching back more than 100 years. Throughout this time we’ve constantly evolved, adapting to the needs of a changing communications marketplace.

Overall role Purpose

* To perform 3rd Line Support activities for the Contact Centre Services Platform. * To ensure that routine and ad hoc maintenance activities are carried out on the Contact Centre Services Platform, including major upgrades. * To respond to failures in any component of the Contact Centre Services Platform. * To take part in testing and design activities as required.

KEY Accountabilities

* Platform Guardian and Maintainer * Fault Resolution, Problem Management and Root Cause Analysis * Maintain Vendor Relationships * Change Management for CCS Operations * Platform and Software Upgrade Support * Project Support * Mentoring and Support to 2nd Line Engineers and Development Teams * On Call Support 24*7 * Maintain Customer Support and Relationship – Internal and External * Working relationships and interfaces * Customers * Vendors * C&W Account Management * C&W Service Management * C&W Inter-Departmental * CCS 2nd Line * CCS Development * CCS Design

technical competencies (Skills and Experience)

Essential

* Witness Call Recording – Impact 360 Suite * CM – Call Recording – IP + TDM envoriments, includes IVR recording platforms * Good working knowledge of Witness QM, WFM, CAM Applications * Windows 2000/2003 Administration and Active Directory * Knowledge of SQL for the use of customised reporting and interrogation * PC/Server Hardware * Basic understanding of LAN, WAN and firewalls

Desirable

* Knowledge in voice and data networks * CISCO ICM software, Cisco IPCC, Call Manager & CAD * Knowledge of ACDs: Aspect, Avaya, DMS 100, Rockwell, Symposium * Ultra 9,10 * Speech Analytics Module * Knowledge of Antivirus Application Suites – e.g McAfee

Qualifications

* Honours Degree or equivalent Telecommunications certification or relative experience

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[full-time] Account Relations Officer (CEBU) at Smart Communications

2010-08-26 16:56:15

Location: Central Visayas
URL: http://www.smart.com.ph/

Description:

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in Business Administration/Management, Mathematics/Statistics, Economics, Finance, Commerce or equivalent. * Must have high numerical proficiency. * Must have good verbal communication and listening skills. * Must have excellent negotiation and decision-making skills. * Open to project-based/ contractual employment. * Fresh graduates/Entry level applicants are encouraged to apply.

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[full-time] Account Relations Officer at Smart Communications

2010-08-26 16:47:58

Location: Makati City, Philippines
URL: http://www.smart.com.ph/

Description:

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in Business Administration/Management, Mathematics/Statistics, Economics, Finance, Commerce or equivalent. * Must have high numerical proficiency. * Must have good verbal communication and listening skills. * Must have excellent negotiation and decision-making skills. * Applicants must be willing to work in Makati City. * Open to project-based/ contractual employment * Fresh graduates/Entry level applicants are encouraged to apply.

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[full-time] Account Relations Officer (CEBU) at Smart Communications

2010-08-26 16:44:07

Location: Central Visayas
URL: http://www.smart.com.ph/

Description:

Requirements

[full-time] Secretary at Smart Communications

2010-08-26 16:42:37

Location: National Capital Reg
URL: http://www.smart.com.ph/

Description:

Requirements

* Graduate of any 4-year course with at least relevant office administration with some research and project management functions * Very good communication, interpersonal and relationship management skills * High computer literacy specially on Microsoft Office applications * Above average planning, organizing and coordinating skills * Trustworthy & can properly handle confidential information * Can work with minimal supervision * Highly capable of multi-tasking and meet deadlines * Flexible & resourceful * Has very long patience * Very strong networking capabilities * Customer-friendly * Very good sense of humor * With initiative and empathy for superior(s) and teammates

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[full-time] PROJECT REPRESENTATIVE at Sun Cellular

2010-08-26 15:39:56

Location: National Capital Reg
URL: http://www.suncellular.com.ph/

Description:

Responsibilities

* Promotes organization’s products and services by handling inbound and outbound calls to potential customers * Sends appropriate product information and track progress of all leads within assigned sales group * Handles follow up of submission of client application requirements via call out * Coordinates with Service Support Group in the end-to-end process to ensure timely, efficient, and effective delivery of after sales services or requirements * Answers and screens telephone calls to ensure all incoming calls are received in good time and fielded to the correct person * Schedules and coordinates meetings and appointments * Acts as liaison between Corporate Sales and Marketing Logistics * Oversees the preparation of materials for Sales Kit

Requirements

* Must be a college graduate preferably with Business Adminisration degree or equivalent * Must be good in written and oral communication skills * Must be efficient and meticulous in details * Must be willing to interface with different levels of authority * Must have relevant people handling and management experience * 1-2 years of sales admin work experience is required

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[full-time] BILLING ADMIN STAFF - URGENT NEED FOR RELIEVER at Sun Cellular

2010-08-26 15:13:14

Location: National Capital Reg
URL: http://www.suncellular.com.ph/

Description:

Responsibilities

* Ensures that couriers are promptly and correctly informed of the dispatch schedule of Statements of Accounts * Prepares the transmittal and facilitates dispatch of Monthly SOAs of JG and special accounts, Demand Letters, Final Notices and Bill Reprints before release to couriers and Philpost * Handles SOA delivery of JG Summit Corporate accounts and DMPI service unit accounts; Handles the routing schedule of motorized messenger of ACMD * Attends to requests for correction, modification, and change of billing addresses; Handles processing and re-delivery of Bill Reprints * Processes the billing statements of couriers and ensures its prompt payment; Ascertains that penalties are effected in the submitted billings of couriers; Updates the Special Accounts list for special handling of courier * Maintains the soft copies of Delivery Status reports and actual RTS SOAs; Handles the execution of the recommended action for RTS accounts; Responds to queries, complaints, or concerns regarding SOAs

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent. * Fresh graduates/Entry level applicants are encouraged to apply. * 1 Full-Time and Temporary position available.

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[full-time] ADMIN COORDINATOR at Wataniya Telecom

2010-08-24 09:45:35

Location: National Capital Reg
URL: http://www.wataniyatelecom.com/

Description:

Responsibilities

* Transportation/Fleet Management * Logistics * Operations Audit

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Marketing or equivalent. * At least 5 year(s) of working experience in the related field is required for this position. * Must be independent and can work with minimal supervision

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